The legal bits…
When you shop with us (or access our services, apps and websites (our “Websites”)), these terms apply. They’re important for both of us as they set out what we expect from each other, and they also give you helpful info. You can also find out more on our FAQ’S pages (which also form part of these terms). Of course, if you need anything else, please do not hesitate to get in touch with us.
We keep these terms and help pages updated and we amend them every so often, so remember to check back in before you shop, as the latest details will apply.About you
To shop with us, you need to:
- be at least 16 years old;
- have a credit or debit card that we accept (see bottom of page for details of current payment providers); and
- be authorised to use that credit or debit card (e.g., it is in your name or you have permission to use it). Placing an order
When you place an order, you should receive an acknowledgement e-mail confirming receipt of your order. We then carry out a standard pre-authorisation check to make sure there is enough money on the card.
We only accept your order once payment has been approved and we have debited the payment card and then the contract is made based on these terms.
All orders are subject to availability and confirmation of the order price. Don’t worry, if there’s an issue with an order, we’ll get in touch with you. Prices and product description
Rarely (but it can happen) we may price up or describe a product or promo wrongly. If we discover an error for any goods you’ve ordered, we will tell you ASAP.
If we can’t get in touch with you, we will treat the order as cancelled. If you cancel and you have already paid, we will refund you in full.
Prices include VAT (where applicable).Delivery
Before you finalise your order, you’ll be given various delivery options to choose from with estimated delivery time and dates depending on the delivery address.
We work really hard to try to meet all delivery times but sometimes there may be delays – e.g., because of postal/carrier delays, logistics or bad weather. We will keep you updated as much as we can, and you should be able to track your parcel’s progress.
Please check our Delivery and Returns for more information. Any problems with your delivery? Please let us know within 30 days of the date which your order should have been delivered and we will do our best to help you.
Presently we deliver only to UK destinations.Returns & Refunds
Check out our returns and refunds policy here.Returning an unwanted item?
As long as an item is still in its original condition, we accept returns, subject to the rules below. None of these rules affect your statutory rights.
If you request a refund within 14 days
and return the item to us within 28 days
of the item being delivered to you or available for collection, we will give you a full refund by way of the original payment method.
Hotfrox will refund you within 14 days
of receiving your returned goods.After that?
We don't accept returns for unwanted items after the relevant returns period stated above. Original Condition
Of course, it's fine to try an item on as you would in a shop, but please don't actually wear it. If an item is returned to us damaged, worn or in an unsuitable condition, we won't be able to give you a refund and we will have to send it back to you (and ask you to cover the delivery costs). All items are quality checked before being sent out and all items are inspected on return. All returned items need to be sent back to us in their original condition and packaging, including with ALL
tags attached to be considered for a refund.
Returned items are your responsibility until they reach us, so make sure they are packed up properly and cannot get damaged on the way!
As the parcel remains your responsibility until it arrives back with us, please ensure that you get proof of postage in case you need to contact us about your return.
We're not responsible for any items that are returned to us by mistake (it happens!). If we are able to locate the items (it's not always possible) and you would like these returned to you, we will ask you to cover the delivery cost.
Please note, we reserve the right to take legal action against you if the items you return don't match what you ordered.Want to exchange an item?
All returned items will be refunded once they have been received and inspected by our warehouse. Need a different size or colour of an item? Simply place a new order! Returning a faulty or incorrect item?Faulty items…
We are really sorry if you have received a faulty item!
Please return the item to us as soon as possible so we can get this sorted for you. Do not forget to select ‘Faulty’ as your reason for return. Please bear in mind that all items are inspected on return, and those with wear and tear rather than a fault will not be refunded.
Please note - we are not able to send replacements for faulty items. We will refund you. If you still require the item and it is still available, please re-order in the usual way.Incorrect items…
We want to sort out any issues with incorrect items straight away.
If one of the items you received isn't what you ordered, please send it back to us and we will refund you if it's incorrect.
Don’t forget to select Incorrect item received as your reason for return.
Do keep hold of your proof of postage in case we need to look at it later on.
If you still want the order and they are still in stock, please order them through our website as normal.
Cost of return package and postage will be reimbursed for items Hotfrox sent in error or that are faulty. Reimbursement will be made after returned goods have been received and inspected by our warehouse.Returns have gone online!
here to print your returns form. Include the completed returns form in your parcel & send to:
119-121 EASTBANK STREET
PR8 1DQYour information
sets out how we will use your information.Social Media
At HOTFROX, we love being able to interact with and chat to you through social media. However, we cannot control those social media platforms or how you set your profiles on them. Please check and set your privacy settings so that you understand and are comfortable with how your personal information on those platforms will be used.
If we have reached out to you on social media to feature your *‘Content’ on our social media platforms? It means we love your style and can’t wait to show you off!
In order to feature your ‘Content’ on our social media platforms you will be required to respond with the required hashtag #YesHotfrox, you are agreeing to the following…
- we can use your handle and the content (the “Content”) on hotfrox.com and/or on any of Hotfrox’ social media platforms
(including but not limited to Instagram, Facebook and Twitter)
- we can edit, crop, adapt, enhance or modify the ‘Content’ (but Hotfrox will not treat you in a derogatory manner).You promise that you:
- have the permission of everyone in the ‘Content’;
- have the right to grant Hotfrox the above rights; and
- are at least 16.
If you (or anyone in the ‘Content’) asks us to remove the ‘Content’, we will remove the ‘Content’ from the social media accounts that we control.
You understand that other users of these social media platforms can also share and make use of the ‘Content’ once posted. In particular, a user of these platforms can take a screenshot of and save an image of the ‘Content’ to their device, share the ‘Content’ on social media platforms or websites which feature the ‘Content’ (and sharing capabilities). If you do not want to grant the permissions set out above then please do not give us consent to use the ‘Content’.
‘Content’ – subject matter, subject, image, photography, literature, quote, theme. Things you shouldn’t do
You must not misuse or tamper with our websites, apps or other services (e.g., hack, introduce viruses, trojans, worms, logic bombs or other technologically harmful material or carry out denial of service attacks etc) or otherwise interfere with our tech or functionality or steal our customers’ data. Doing any of these things may be a criminal offence, they also get in the way of us giving our customers the best service, so we take them really seriously. HOTFROX will report any such breach or activity (and all information about the people carrying it out) to the relevant law enforcement authorities.
We recommend you use virus protection software when using any website, including ours. Although we have a dedicated team who work hard to stop people messing with our Website, we cannot guarantee that it will always be secure from bugs, viruses or troublemakers.
You are not allowed to use automated systems or software to extract data from our Website (AKA 'screen scraping').
Troublemakers take note: you agree to indemnify, defend and hold harmless HOTFROX, its directors, officers, employees, consultants, agents, and affiliates, from any and all third-party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use (or misuse) of this Website or your breach of the Terms and Conditions.Intellectual property, software and content
HOTFROX owns or has permission to use the intellectual property rights in its website and its content. These rights are protected around the world. All such rights are reserved.
You are allowed to store, print and display our website content only for your own personal use. You are not allowed to use any part of the website for commercial purposes unless you have our express permission.
You are also not allowed to use the HOTFROX logo or any HOTFROX brand or trademark (or any marks which are colourably similar) without our express permission. Linking of our website
It is fine for you to link to www.hotfrox.com, as long as you do so in a way that is not commercial, is fair and legal, and does not damage or take advantage of our reputation.
Please do not link in a way that suggests any form of approval or endorsement by HOTFROX where none exists.
Our website must not be framed on any other site without our permission.Complaints
Occasionally things do go wrong, and you may want to get in touch with us. If that happens, please contact us, we will work with you to resolve any issues you are having with our services:
Postal Address: HOTFROX 119-121 Eastbank Street, Southport, Merseyside, England, PR8 1DQ
Telephone: 01704807074Legal Stuff
HOTFROX has the right to amend, remove or vary our services and/or any part of the website (including our T’s & C’s) at any time.
These terms and our dealings with you are subject to English law and the exclusive jurisdiction of the English courts.
We are G and H Couture Limited (company number: 11665367) a company registered in England and Wales. Our company registered address is Hotfrox, 90 Old Park Lane, Southport, United Kingdom, PR9 7BT. G and H Couture Ltd trades as Hotfrox.