DELIVERYHow does the HOTFROX delivery service work in the UK?
- Your parcel will be delivered by DHL
- All UK delivery options are fully tracked.
- We will email you a link with your tracking information once your parcel has been shipped.
- If you provide us with a valid mobile number DHL will also send you an SMS delivery notification
- A signature may be required on receipt.
- If you are not available to take delivery of your parcel, our delivery partner will leave a calling card advising if your parcel has been delivered to a safe location, left with a neighbour or how to arrange collection.Delivery options
- UK Next day Delivery
- Local Click and CollectNext Working Day Delivery service
- Our next working day delivery service costs £6.95.
- Place an order before 2pm (Monday- Friday) to receive it on our Next Working Day Delivery option.
- Delivery is excluded on Public Holidays.
- Next-Day Delivery is not available to a small number of postcodes: AB31-56, BF (All), HS (All), IM (All), IV (All), KA27-28, KW (All), PA20-80, PH15-50, TR21-25, ZE (All)Local Click & Collect Service
- Collection is available directly from the Hotfrox store.
- If you provide us with a valid mobile number we will also send you an SMS collection notification.
= Collection address: 119-121 Eastbank Street, Southport, Merseyside, PR81DQJust one more thing
…*We aim to meet these delivery times but during busy periods (including sale) deliveries may take a little longer. Occasionally tech updates to our systems or force majeure events, such as extreme weather conditions etc, may mean that these delivery services aren’t available or maybe extended/amended. However, we will always work hard to keep these temporary changes to a minimum. Hotfrox cannot be held liable for any parcels that are lost or stolen as a result of any specific delivery instructions left for the carrier.What should I do if my order hasn't been delivered yet?1. Check the estimated delivery date
- Please remember that delivery dates are estimates.
- Your order may arrive slightly before, on, or slightly after your estimated delivery date. 2. Track your order
- To see the progress of your order please check your tracking.3. I'm still waiting for my order
Waited until your estimated delivery date?
- Please allow an extra few day for your order to be delivered (especially during busy times) – our carriers are always doing their best to get your order to you.
- Make sure you keep an eye on your tracking link for the latest updates.
- If your order does not arrive, please let us know and we will do our best to help you.
- We are contactable by:firstname.lastname@example.org
2. Telephone, during business hours: 01704807074 – standard network rates apply. Please check with your telephone provider for your rates.