Keeping your personal data secureAt Hotfrox we make your safety and security a top priority and are committed to protecting your personal and financial information. If we collect that information from you, we will protect that information with controls based on internationally recognised anti-malware, security standards, regulations and best practice.
We have appropriate measures in place to prevent personal data from being accidentally lost, used or accessed in an unauthorised way. We limit access to your personal data to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.
Hotfrox maintains customer authentication procedures to protect your personal information and account from identity theft. These procedures are for your protection. If you suspect a website is ‘spoofing’ or pretending to be Hotfrox please do not enter any personal information but instead contact us through the details set out in the ‘contact us’ page, email us at
info@hotfrox.com or call us on
01704807074. If you receive an email that claims to be from us, but you are not sure, or you think it is suspicious, do not click on any of the links in the email. Instead delete it and contact us via telephone or separate email.
We have measures in place to deal with any suspected data security. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
LinksOur website includes links to third-party websites. These third parties are not subject to this Privacy Policy. Whenever you visit a third-party website and/or social media service, you should review its privacy notice. We do not accept any responsibility for any such third-party websites, including without limitation for their accuracy, security, the products and services which they offer or any information which is collected through them.
Accessing your personal informationYou have a right under the General Data Protection Register (GDPR) to know about the data we hold about you, you have the right to access, the right to rectification, the right to erasure, the right to restrict processing, the right to data portability, the right to object, the right to complain and to know how the data is held about you by Hotfrox. Access to your information is free of charge. Hotfrox will respond to any request and comply within one month of the request.
How to contact usPlease contact our Data Privacy Manager if you have any questions about this privacy notice or the information we hold about you. If you wish to contact our Data Manager please send an email to
info@hotfrox.comor write to
The Manager, Hotfrox, 119-121 Eastbank Street, Southport, Merseyside, PR8 1DQOur supervisory authorityIf you are not happy with the way we are handling your information please note you have a right to lodge a complaint with the Information Commissioner (ICO)
www.ico.org.ukGlossaryData - facts and statistics collected for reference or analysis
General Data Protection Regulator (GDPR)Data Controller - a person who (either alone, jointly or in common with others, determines the purposes for which and the manner in which any personal data are or are to be processed
Browser- a software application that lets you visit web pages on the internet
Internet protocol (IP) address - is a numerical identifier assigned to a computer or device that connects to the internet
Cookies – a small piece of data sent from a website and stored on the user’s computer by the user’s web browser while the user is browsing
Distance selling facility – e.g. online shopping; buying products and services without face to face contact
Third parties - a person or group besides the two primarily involved in a situation
Interactive features of our services – relating to a two-way system of electronic communications e.g. adding images with consent to our website ‘Album’
Personal data – any information relating to an identified person, someone who can be identified by reference to a name, identification number, location data, online identifier or by physical, physiological, genetic, mental, economic, cultural or social identity
Consent - permission for something to happen or agreement to do something
Compliance - formal act of obeying an order, rule, request, law
Secure software – secure coding and software development to ensure that applications are safe from threats
Anti-malware – software that protect systems against computer virus, bugs, worms
Terms and Conditions – Information stating general and specific arrangements, provisions, requirements, rules
Processing – to perform a series of mechanical operations on something to change or preserve it
Duty of confidentiality – to respect the privacy of client’s information; information not to be used for the benefit of persons not authorised by the client
Customer authentication procedures – a process to authenticate and verify the identity of someone e.g. a person, user, device
Spoofing – hoax, imitate, trick
Post-purchase – post-purchase communications refer to essentially any interaction we have with our customers, brands after purchasing. Post purchase communications can be in person, on the phone, by email, in person
Rectification – the act of putting something right; correction
Data portability – the right to obtain, view, access and reuse your personal consumption and transaction data for your own purposes in a manner that is portable and safe.
