powered by Facebook
Tracy Badley Robinson
Lovely experience Thankyou xxx
Fabulous experience today choosing my daughter’s prom dress. Booked an appointment and received exclusive professional, friendly and caring advice. No rush and no pressure. Beautiful quality dresses at affordable prices. Lovely, special experience for us both. Can’t recommend highly enough. My daughter looks stunning and is so pleased with her choice. Thank you.
Beverley Anne Newton
Angela would like to thank Wendy and team at Hot Frox for their patience. Fantastic service, not rushed or pushed, very helpful team, whether your a bride or need prom dress I would seriously recommend Hot Frox you will not be disappointed xx thank you once again for your help, see you all again soon xx
Amazing shop really helpful staff helped me pick the perfect dress and can get the dress in quick for me❤️ can’t wait to wear it ⭐️⭐️⭐️⭐️⭐️
Thankyou Wendy and your team , my daughter was undecided so had two trips to hotfrox and on both occasions my daughter was looked after , excellent service from all members of staff , no pressure in buying , dresses at very affordable prices and gorgeous dresses too would definitely recommend , they really want your daughter to be 100 per cent happy with her prom dress which I bought today thankyou again .
Steph helped us choose lots of dresses to pick just the right one for prom. Lovely shop with very helpful and friendly customer service- made it a lovely experience for our daughter and proud parents.
I can not recommend this shop too highly. I’m getting married at 62 years of age and was worrying about getting a suitable wedding dress, there was no need! This was my secret bd visit and Katie looked after me again and she was fabulous, she has a great eye for what suits you and nothing is too much trouble, I chose a stunning dress that didn’t break the bank. the dresses are all stunning, including the fabulous Prom gowns Katie also looked after my bridesmaids, my 2 daughters and my 7 year old granddaughter who was made to look and feel like a princess. Wendy was also fantastic, all the staff are lovely, they can’t do enough to help you. We had a group photo taken with flowers, tiaras etc, we had great fun. The whole experience was fantastic and I cannot thanks the staff here enough. Get in there ladies!!!!
Visited Hotfrox today looking for my daughters prom dress. Can’t thank Steph enough for her friendly, attentive but extremely professional service! Nothing was too much!! The clean, bright and spacious shop made the experience a pleasure too xxx
Can’t thank Wendy and the girls enough! From the moment we walked in, a warm welcome and absolutely no pressure to say yes to a dress! However, we did and it was made so much easier with the expert advice and patience of these fab ladies. Again thank you so much, Grace is thrilled to bits and now I want to go to prom too!
Lisa Rachel Newsam
Thank you so much for our beautiful flower girl dresses they both looked absolutely gorgeous!
Can’t thank the staff at Hotfrox enough. Fantastic advice when buying a prom dress for my daughter. Beautiful range of dresses.
The staff are so friendly and helpful. I had 3 children with me when I visited Hotfrox. The staff were welcoming to me and the girls and I felt completely relaxed. The dresses they have are stunning and reasonably priced. I would definitely recommend Hotfrox Southport
The shop is gorgeous, staff make you feel relaxed, with no hard sell. My daughter couldn’t decide on a dress, but I am sure we will be back. I recommend to try this shop if you are looking for a prom dress x
Just wanted to say a big thank you to Katie for her fantastic help today in picking the perfect dress, 5 star service and I would defiantly recommend
I have been to a few places to try dresses on. Spent an hour in hotfrox and came away with the dress I had been trying to find every time I’ve been anywhere else! Katie was lovely and very helpful, listening to what I wanted and helped find what I was looking for. Thank you!! Xx
Lovely, friendly staff helped my sister pick out her dress for her birthday party. Gorgeous dresses too. The ladies couldn't have helped us more.
Found the perfect dress today at Hotfrox. Infact found 4 that I loved. Lovely people really helpful and such gorgeous dresses. Highly recommend for that special occasion
Gezz Beanie Finch
I accompanied a bride to be last Saturday, I had always wanted to go in the shop but never had an excuse. It sure didn’t disappoint! The dresses were amazing 😍 I’m absolutely gutted I’m already married as I wanted to try each and everyone on. Great customer service 👍
Alison Davies Gallagher
Thank you Hotfrox, you made buying a prom dress so easy, would highly recommend.
Thank you for helping Ellie choose her dress for prom, she loved every minute of the experience.
So very impressed with the whole experience getting my daughters prom dress the day before the event! Totally recommend this business,staff amazing and certainly know their stuff.the whole experience was seriously stress free and they even arranged for the dress to be altered the very next day! A massive thank you to you all.xx
Purchased my prom dress today. The service was absolutely amazing and made to feel very comfortable and relaxed. Staff were loverly not one fault especially Katelyn very professional and helped me find the perfect dress. Travelled all the way from North Wales, definitely worth the journey.HIGHLY recommended xx
All the girls at Hotfrox were very helpful and lovely. A big thanks to Katie who spent time with Leah and helping her choose her dress. It's beautiful and she looks stunning!
Rachael Sarah Mackay
The ladies in hot frox could not be more helpful, nothing is too much trouble for them! The shop is gorgeous and they welcome you with a friendly and relaxed approach. I would recommend to try this shop if you are looking for a wedding dress, prices are very reasonable too!xx
I would first of all like to thank Katie and all the friendly team for looking after Erica we went down today to pick up her prom dress and she looked amazing she was so nervous thinking she had put some weight on since the last time we was down for choosing the right dress took my mum down to sea the dress she had picked and we was really pleased with the staff they make you feel warm and welcome so I'd like to thank Katie and all the team for their work to choose the right dress for Erica x
Many many thanks to Wendy and her friendly team!!! My daughter and I had visited many dress shops in Liverpool and beyond and was recommended Hot Frox by another Mum. My daughter found her dream Prom Dress within half an hour of arriving. We were made to feel so welcome and my daughter felt so special! We just picked up her dress this afternoon and again Wendy made this a very special experience and my daughter felt like a princess as Wendy dressed her and giving her lots of tips and advice for the Prom. Thank you Wendy!!
I can’t praise the owner of this shop enough her name is Wendy and she is the nicest most helpful lady I have ever met in a retail environment she will do everything she can to find you the perfect dress and make sure it fits you perfectly The shop has a magnificent selection of wedding and Ball gowns You book an hour slit and you get individual attention in your own dressing room space and mirror perfect for prom and ball gowns I don’t think I will ever go anywhere else x
Brilliant experience with my daughter from start to finish. The girls can’t help you enough xxxx
Excellent shop, excellent staff, would highly recommend..
thank you to the staff at hotfrox for helping me find my prom dress. highly recommend hotfrox for anybody looking for any type of gown, all beautiful�
By far the most amazing experience finding my prom dress!! The staff were so kind and helpful and nothing was too much for them. After months of trying to find a nice dress, I finally found THE dress with the help of the ladies in here. They stock so many gorgeous dresses and I’d highly recommend this shop to anyone looking for their dress, it tops all other shops by a mile!! Thank you so so much for all the help today, I’ll definitely be back next time I need a dress ��
I have just been prom dress shopping with my daughter.. we were made to feel very welcome.. Katelyn was very professional and helped my daughter find the perfect dress.. and Wendy saved the day by ringing supplies to order in the correct size.. thank you so much x
Had the most wonderful experience when we visited the shop to pick a prom dress for my Son’s girlfriend. Katie spent so much time helping us to chose the most perfect dress. She was so attentive, professional and her knowledge was great she knew exactly what would suit her. We came away so happy. Thanks Katie you’re a star �
Went to have a first look for a wedding dress and ended up buying the first one I tried on as it was perfect. Thanks to the lovely assistant Katie for picking it out for me.
I've had 2 dresses from Wendy and the team at Hotfrox and I can't fault them at all! The dresses were perfect and they made sure no one else had the same dress! The whole experience was a total pleasure! Will definitely go back the next time I need a beautiful dress!
They wonderful team of hotfrox helped me find the perfect dress for my 18th birthday party and they were all absolutely lovely� I also got many compliments and couldn’t of recommended you enough!! Thank you to all the lovely team for your help��
My daughter and myself found the most amazing dress at hot frox for her Prom. Wendy and her team were amazing!! Will definitely return!! X
I would love to thank Katie for all her help in finding my daughter's beautiful prom dress. Katie brought out The Wild Card dress, and we instantly fell in love with it. Sophie felt very looked after, and was treated like a princess, and having more than an hour to try lots of dresses was perfect. Thank you Katie and team. We will definately be recommending you all.
First visit to this shop today and left with my perfect wedding dress � the staff are brill and full of compliments. Katie was brill and actually picked the perfect dress, knowing my figure better than I did. Definately recommend this place. Thank you very much ladies ���
Fantastic experience at hotfrox shopping for my daughters prom dress � katelyn was so helpful, from picking the dress to collecting!! 1st class service..
Fabulous experience shopping here for my daughter and her friend s prom. We were taken care of by Katie who was so professional, helpful and made the experience so special for them. Would highly recommend them! Thank you Katie
Nicola Jane Bradley
I took my daughter for a prom dress fitting last week and she was very nervous. As soon as we walked in she was put at ease by Stephanie! Stephanie was amazing and we ended up walking out with the most gorgeous Red dress. Thank you so much Hotfrox can’t recommend this place enough! ��
My daughters prom journey began just after Christmas with our first visit to Hotfrox. My daughter already had an idea of what style of dress she wanted & after sending Katie a photograph, she had a selection of dresses ready to try on. My daughter was nervous about choosing the right dress, however those nerves soon turned into excitement due to the personalised & caring service provided by Katie. Today we have returned to try on & pick up my daughters dress, & again the service provided by Katie was outstanding. The dress is stunning & perfect in every way! The final prom countdown is now underway & has been a truly special experience with Hotfrox �. Skye & I would like to thank you for all of your help & patience, photographs to follow in June! Xxxx
Picked up our daughter’s prom dress today, fantastic experience from start to finish. When we went to Hotfrox back in January to have a look the staff couldn’t do enough for us, lovely girls, knew what their stuff and understood their clientele, very professional, completely put our daughter at ease, nothing was too much trouble, I would definitely recommend to anyone can’t thank them enough xxx
Can’t thank Wendy enough, I went in for a bridal appointment on Saturday and was overwhelmed with the service that Wendy and her team gave! Highly recommended that you go guys if you want the whole experience.
Holly Jayne Atkinson
Lovely and friendly staff went in for a browse which turned into a very fun and relaxed experience. Wendy and her team were more than helpful with amazing customer service. Made to feel very comfortable with a gorgeous collection. Nothing too much trouble. Would highly recommend. Thank you �
Absolutely fantastic, the ladies are beyond helpful, very kind and bubbly! Would recommend to anyone! �
Had so much fun this afternoon finding a dress for my University Ball 👗💃🤗 Hot Frox has an incredible atmosphere and I felt really relaxed finding the perfect ball gown. I was spoilt for choice and they really do have a great range of dresses for many different styles, sizes and budgets. I will definitely be going back again for my next occasion. Thanks so much to Steph who truly made the experience. She listened to what I liked and ended up knowing me better than I knew myself, I ended up chosing her ‘wild card’ dress and I couldn’t be happier. Thank you so much Hot Frox!
Thank you Katie! We came up from Bristol to shop for prom frocks & got perfect service & a stunning dress. We felt really welcome & comfortable, a great place to shop. �
I wasn’t rushed and very friendly and professional and thanks to Katelyn for finding my perfect dress xx
Such a beautiful shop, love it. Its layed out perfectly so you can see everything, and the staff are so helpful and make perfect suggestions to suit your figure.
I would like to thank Wendy and her team, they have been so accommodating and helpful whilst purchasing my daughters prom dress. My daughter was unsure of what she wanted and after a few visits has found the perfect dress and fabulous accessories. I can assure this is due to the fact that this store truly want their customers to find what is right for them and provide all their help and expertise to advise them. We have received a 5 star service and would encourage people to shop in this store as you won’t be disappointed. When my younger daughters prom comes round we will be sure to return. Thank you so much Wendy and gang!!
The website doesn't make it clear that an appointment is necessary, to try dresses, after travelling for over an hour and explaining the staff showed no flexibility we had come to try just one dress, we were told to come back on a week day, very disappointing, dresses are on Internet so able to purchase and try in the comfort of your own home!
Beautiful shop, top end service from Wendy..made me feel a million dollars! Love my amazing wedding dress and thanks for all your help. Highly recommend and I will make sure I send you a picture of the dress on my big day. Thanks again x
Best dress shop I have been to by far! Staff are amazing! Would definitely recommend! X
What an amazing afternoon we had at hotfrox today, katelyn the sales assistant was exquisite in every way. Thank you so much katelyn �
Had a great experience here finding a prom dress for my daughter, Katie was extremely friendly, helpful and knowledgeable. To top it off, there was a fantastic variety of dresses to choose from so my daughter could find her perfect dress.
I visited the shop today with my daughter Grace,looking for a prom dress.Caitlyn looked after us&was absolutely brilliant.She helped so much&gave us lots of tips to help her decide on a dress.I’ve already recommended you to lots of people.Your honest,non-pushy sales pitch has made repeat customers of us.Thank you.
Just want to say thank you to Katie and the team for helping me pick my wedding dress yesterday. I'd already been to two bridal stores and after a bad experience wasn't feeling particularly bridal or even excited to look for my dress. That all changed yesterday and I left with the biggest smile on my face after saying yes to my dress. Katie was brilliant and advised on colours and styles available to help me make my decision and made sure I felt comfortable and happy in everything I tried on. Thank you Katie and hot frox �
Katelyn was amazing, so knowledgeable and friendly. She Helped my daughter and I pick the prefect prom dress..lovely shop, atmosphere, staff and dresses.
Thank you for the most amazing dress purchased today .. first time visit and I’ll definitely be back ..
Excellent service and so many prom dresses to choose from. A very happy daughter !! Thank you .
Couldn't recommend Hotfrox in Southport enough. Fab choice of dresses, well laid out shop and excellent support and attention from the staff. It made the whole process relaxing and enjoyable. Big thanks to Kaitlyn for her patience and guidance x
Had the most amazing time today trying on wedding dresses. Wendy is amazing, she goes above and beyond to help you and find the dress of your dreams. I’m so happy I haven’t bought my dress today; as it means I get to go back again!! �� Thank you so much for all your hard work and great advice xxx
Julie Snape Was Fleetham
Fantastic service throughout our 2 visits. Katie and all the ladies were so attentive and made Megan look and feel amazing in her prom dress choice! Can’t wait for it to arrive! Thanks a million!
Debbie Owens Fletcher
A very special thank you too Katie for your support helping my daughter to choose her amazing prom dress, I would recommend a visit to anyone looking for that special gown. �����
Just got my daughters prom dress from Hotfrox excellent service by Wendy and all the staff. �
I’ve had a few dresses from hotfroxs and had a lovely experience every time! Wendy goes above and beyond to help find the perfect dress, the dress am wearing next week was something I never would of picked but Wendy pulled it out for me to try and I completely fell in love with it! Thank you for all your help.. and I can’t wait for another excuse to buy a dress!
Had a fabulous afternoon with Robyn today thank you to Steph for looking after her and helping her make the right choice out of soooo many amazing dresses! she said a big ‘yes’ to the dress and cannot wait to show it off � � xx
Brilliant service and great choice of dresses.
Great service, lovely atmosphere and people, couldn’t do enough for you.
I went Prom dress shopping with my daughter. Katie looked after us so well. She explained what would happen and made the experience fun and exciting. She was so helpful and put us at ease.. First shop we went to and didnt need to go anywhere else as my daughter now has THE most stunning dress and is so happy. Highly recommend this shop. Thank you Katie.
Joanne JoJo Binks Robinson
What wonderful customer service my daughter received today. Katie gave great advice on order of trying, colour, alterations etc and made us felt very welcome. A great selection of beautiful dresses. I will certainly be recommending to others. Thank you again! Xx
I turned up to look up without making an appointment to look at Prom dresses with my daughter. The staff were fantastic and managed to find us an appointment as we had travelled quite a distance. I am so glad that we did because the first dress that she tried on was ' the dress.' The staff were fab - really friendly and full of good advice. Thank you.
Amazing place , made to feel welcome from the minute we walked in, they helped us find a perfect dress for my daughters prom, no pressure at all and she tried so many dresses on , but nothing was too much trouble , they even helped with ideas of how to hide her insulin pump and canulas etc, wouldn’t hesitate to use them again and recommend them to anyone , thank you so much Hotfrox
Sharrona Marie Dobbin
Karen Slowey Whitelegg
Thank you Katie for you time, attention and suggestions when helping Gaby to find her perfect prom dress. You made what could have been a stressful experience into a stressless and enjoyable occasion.
Thank you Katie for all your time and attention yesterday. Olivia really enjoyed the experience and loved her Prom dress.
Purchasing and sourcing the dream wedding dress was achieved by the very professional service at Hotfrox. Wendy and her team gauge ideas from your choices and then offers her own suggestion - which my Daughter chose! A huge product knowledge combined with an elegant , sophisticated showroom gives the overall experience the wow factor. Not only wedding dresses but beautiful ball gowns are here - would definitely & highly recommend that you pay a visit . Nice touch was the Bride case - overseas wedding so the transportation of this gown was crucial ! Thank you Wendy �����
Collected my beautiful wedding dress this afternoon. Thank you so much for helping me find it and making the process seamless. I knew from driving past your shop every night from work I'd find my dress as all the window displays are fab. Thank you again x
Alex Bradley Bannister
Fantastic shop thank you Katelyn for helping Paige find her perfect prom dress, would definitely recommend hotfrox
Today a little dream come true.. all my worrys where turned into my dreams, when I finally found the most amazing wedding dress. A dress that gave me the most magical feeling and it's all down to the amazing girls. From the moment we entered the shop we where greeted with a gorgeous shop, bright and spacious, no small over powering feeling really friendly staff that instantly made me feel welcome and literally couldn't do enough for you. After a detailed discussion about my ideas , my wedding plans and ideas I was shown to absolutely stunning gowns the choice was unreal. Being a plus size bride I was really worried about going wedding dress shop shopping and having the embarrassment of not fitting into a dress, every single dress I chose to Try I was able to with absolutely no limit to what choice I had, each dress I tried the staff couldn't of helped me any more if they tried and made the whole wedding dress shopping a really really relaxed and enjoyable experience. Not only wedding dress shopping but my maid of honour and bridesmaid dresses too! My mum even seen an number of dresses she liked and can't wait to go back and try ! The quality, the choice of colours and styles are just out of this world ! So so happy ! �
Amazing service ! Definitely get yourself here if you are looking for a prom dress. �
Beautiful shop, dresses are ama I gotta staff are so helpful.
Beautiful store beautiful dresses and fabulous staff such a fabulous visit 💗💗thank you 💗💗
Just been for a wedding dress and katelyn who had only done 1 wedding dress fitting before me was amazing she said all the right things and helped me all in what I needed! Lovely staff and beautiful dresses well recommended
thankyou to the lovely girls at hotfrox, they couldn't do enough today when I went in to buy my wedding dress. highly recommend.
I went into Hotfrox today looking for a dress for a dinner in 2 weeks time. I am a self confessed tomboy who doesn't wear makeup and lives in jeans and pumps. The ladies were amazing!! I knew what colour I wanted but had no idea about sizing or styles. I left with the dress of my dreams. Thank you so much for your help. I will post a picture on the night xx
Just been there to get my wedding dress . Girls this is the best shop for bridal dresses , the have the most beautiful dresses , girls working there are lovely and very helpful . Loved the whole experience , highly recommend it :D
I bought a stunning dress from this shop for my 60th birthday party. What a lovely experience it was! 1st class staff that give you ample time to choose your dress and make you feel like the most special person in the world. I would highly recommend buying from here, Thank you Wendy, I can't wait to wear it! XX
I visited the shop today with my prom TOMORROW! I'm so last minute but Wendy was so lovely and helpful I managed to find several dresses I liked, I was spoilt for choice. There was a large range of dresses and the shop was really inviting and well planned out. Thank you so much for all your help x
An amazing service from start to finish! I have recently bought my bridesmaid dresses from Hotfrox, and I could not be happier with the dresses. And what a fabulous experience it was, browsing through dresses, with the brilliant assistance of Wendy helping my maid of honour in and out of lots of gorgeous dresses, whilst enjoying a glass of prosecco. I highly recommend Hotfrox, and cannot thank the staff enough for all their help xxx
Sarah Louise Bradshaw
Amazing experience choosing my daughters prom dress, nothing was to much trouble and was given lots of time and not rushed whatsoever! Special thank you to Katelyn who helped us on the day! Would highly recommend!
Beautiful shop, very friendly staff . Very helpful and not at all pushy . My daughter loved the experience prom dress shopping from start to finish
Picked up my Daughters Prom dress today. Its absolutely gorgeous. The staff have been fantastic! so friendly and helpful. Went to a few other places first, but nothing compared to here. Thankyou Hot frox got a very happy girl xxx
Such a good experience here, lovely staff and it is all set out beautifully too. Lots of gorgeous dresses and got to try on as many as I wanted and I found the perfect one!! Thank you so much xx
My daughter and I had the most fabulous experience from start to finish. The shop is so inviting and the range of dresses is fantastic. We have been made to feel welcome and all the women are very knowledgeable and enjoy getting that special dress in our case for prom. Thank you all so much.
Absolutely fantastic service. I went to look at wedding dresses , came out an hour later after buying the dress just for me. Thanks to Katie and all the girls who gave their expert opinion and professional service! Thank you xx
Well a few things went wrong with our order which was very disappointing but Wendy the owner couldn't do enough to make things right & we ended up with the right dress & a discount. Thanks Wendy xx
Lovely staff and amazing dresses, thanks for all your help I love my dress xxx
Booked in for this afternoon for Paige's prom dress. Wendy was wonderful and couldn't do enough for us. Did not rush this special moment for our daughter. And we left with the perfect dress for Paige. Thank you so much. Prom pictures to follow in June
Soo many gorgeous dresses!! All the staff were so lovely and helpful and made me and my step mum feel so welcome and have such a fun, personal experience, didn't feel rushed at all when trying on different dresses a number of times, really good atmosphere to be in, definitely recommend!!
Enjoyed the whole experience of being included in choosing Leah's prom dress. She looks beautiful. The staff were lovely and so professional. Thank you
Lovely experience from start to finish. Nothing was too much trouble and so patient with my daughter. I highly recommend the shop . Thank you .
Joanne Smith Wareing
Fabulous experience! We were very well looked after by the lovely Katy! She met all my daughters needs/requests to find her perfect prom dress! All the staff were more than accommodating and very friendly. Excellent range of dresses to choose from! Thanku Hotfrox!!
What a lovely shop, all sorted for my daughters Prom Dress, Katie was very helpful and made it a lovely experience.
Had a lovely time finding my prom dress here yesterday. The shop itself is gorgeous!! And the service is amazing.
Karen Graham Was Gallagher
Lovely staff ,courteous,helpful and friendly. Prom girl made to feel special in a lovely atmosphere.
Thank you Kaitlin for making the experience so smooth and easy. Would certainly recommend. The service..the layout of shop..the showing of the dresses...the narrowing down to 2. Great service. Happy princess with favourite dress chosen. Thank you again Kaitlin.
Absolutely gorgeous stock of dresses. Premises are spotless. Wendy served us and she was so helpful. My daughter got her prom dress and boy was I happy!!!!
Thank you to Katie and the team at Hotfrox for all your advice, help and support in choosing our first ever Prom dress. Loved every minute of it and are thrilled with our choice of dress. No need to look anywhere else. Thanks ladies xx 👍🏻
Extremely Helpful Staff Made My Daughter Feel Like A Princess �
Fabulous beautiful shop with beautiful dresses , iv just bought my daughters prom dress from here and could not thank the staff enough , so helpful ! with so many dresses to choose from my daughter choose the prefect prom dress � carnt wait for her to show it off x
Thank you so much to Laura who helped make my prom dress shopping experience stress free and so enjoyable!! -unlike the other dress shops I've been to where I haven't had any luck finding a dress that I loved. The one on one service was absolutely amazing and I'm so happy with my purchase!� Xx
Had a fab experience today at hot frox looking for my granddaughters prom dress the staff couldn't of been more helpful nothing is to much for these lovely ladies the help they gave my granddaughter picking her prom dress from style to colour absolutely fabulous would highly recommend a visit for all you ladies looking for that dress for that special occasion x
Had a lovely experience at the shop when getting my dress for a ball. Even though it was the busy Black Friday sales the staff helped me find a beautiful dress that fit well and it was suggested I have the hook and eyes at the back reinforced because they were all that held the bodice in place. Really can't fault my experience at the shop. I had the hook and eyes reinforced on the dress by a seamstress before the ball. Felt stunning in this dress, however, when I walked into the ball and my friend hugged me the clasps completely broke! Leaving me barely catching the bodice and holding my dress up to cover my modesty, I had to be taken to a hotel room so to attempt to fix the problem with a hotel sewing kit. I had to be sewn into my dress and missed the whole start of the ball including the appetiser, which was very upsetting and embarrassing. I feel like this must be a problem with how the dress was made and that the two hook and eyes cannot securely hold up the bodice of the dress. I now need to have this dress repaired or altered to resolve the problem. I did mention this on the night.
We had a fabulous experience at hotfrox today from start to finish, this was the third shop we had visited looking for a prom dress for my daughter and by far the best. The shop itself is beautiful and very well organised, as we arrived we were made to feel very welcome and all the staff were really friendly and helpful. My daughter was able to try on as many dresses as she liked and didn't feel rushed at all. The prices are really good and I would highly recommend.
Visited Hotfrox today looking for a prom dress for my daughter. The service was fantastic and Katie could not have been more helpful. She went the extra mile making us feel at home and allowing us to take our time and enjoy the experience. The shop had a lovely selection of dresses and we had no problem finding our dream dress.
Sophie Mia Latham
All the staff are great at hotfrox. Had a lovely women who took time to help me find the perfect prom dress!! There was no pressure and felt completely comfortable. Well worth going!!
Sarah Louise Melling-Hurst
Brilliant service would definitely recommend very friendly and helpful and we've got a stunning prom dress for my daughter xxx
Nina Cheetham Owen
After trying numerous dresses on my daughter finally has the prom dress that she loves. Lovely shop and all the staff where extremely helpful , a massive thank you for making a hard job so easy. Thank you �
From the gorgeous dresses to the very helpful staff it all made our experience a very posotive one. Well worth the trip. My daughter looked beautiful in the dress she chose and came home a very happy girl. Thanks.
The review prior to this is from my friend Abby Taylor and she has eloquently described my experience today. This is classy, sophisticated yet very friendly shop. The dresses, staff and ambience was a pleasure. Laura knew so well how to assist and partner with Grace and like Abby and Emily we walked away with our dress. I cannot recommend the shop enough. Thank you
Lovely place and very good helpful staff.
Fantastic time spent with Katie this evening helping my daughter chose her prom dress. Well worth a visit. Lovely staff and service x
Brilliant service delivered by two lovely ladies!xxx
Amazing service beautiful dressed got one that was a perfect fit and it was like being in L.A! ❤❤❤❤❤
Massive thanks to Wendy and the girls this morning. OUTSTANDING customer service, thanks so much Wendy for all your help and being flexiable with me. Really appreciate all your help and thank you for helping me pick out the perfect dress it really is stunning !� gorgeous shop, gorgeous dresses, the girls are so friendly and Wendy really is lovely thanks a lot :) xxxxxxxxx
We visited Hotfrox today and spent several hours there looking for my daughters prom dress. Well worthy of a 5 star rating. Everyone is so lovely and attentive, beautiful dresses and the shop is lovely as well. We left with the perfect dress after trying nearly half the shop on! Nothing is too much trouble. Thankyou so much - I will definitely recommend.
I was the 1st customer to enter Wendy's new shop on East bank St looking for an informal dress for my wedding and walked out with a gorgeous wedding dress instead ! Greeted by Wendy the lovely owner and her team made it all that bit more relaxing and special. I know she'll do well selling her new wedding dress line and beautiful prom dresses because her prices are really good and her customers service is excellent. I will be recommending HOT FROX to everyone. Thanks Wendy you're awesome. Nice to make a new friend ! Good luck with the new shop.
My mum found her perfect wedding dress on her first visit. Thank you for all your help! - Tina Greenwood
Wendy is so patient and has an eye for right colour and style. Came for 2015 prom dress for daughter, have wished ever since for an occasion to buy a dress for myself
What a friendly fantastic service we received here, so patient and understanding to get the best results for their customers, my daughters prom dress looked amazing thank you, you made a special event that little bit extra special sue and maisie xxxx
My daughters prom was last night and she had an amazing time and loved her beautiful dress from Hotfrox, thank you for such a warm welcome when shopping and making her feel so special when trying on it really makes a difference! She looked amazing Thank you for the excellent customer service x
Had a great experience shopping in Hotfrox and felt welcomed from the moment we stepped through the door! There's such a variety of dresses to choose from and staff working were at hand with suggestions and made the experience of buying my prom dress very enjoyable! Although there was a slight fault with the dress, Hotfrox was quick to resolve this issue! Thank you very much! Cannot wait for prom in my fabulous dress.
Went for a bridesmaid dress for my daughter. Was made to feel very welcome and Wendy was very helpful. Will be coming back for my daughters prom dress. Thank you. X
Absolutely loved my prom dress!! Thankyou so much for contributing to one of the best days I could of asked for, made me feel like an absolute princess in my appointment trying on loads of dresses couldn't of asked for a nicer woman to help us
What wonderful costumer service Wendy and her lovely daughter provide. From walking through the door they are so incredible helpful without being pushy at all. The range and quality of beautiful dresses available is excellent and their knowledge and experience of every style is evident. They helped my daughter choose a stunning prom dress. After previously finding the whole experience extremely stressful, visiting this shop was the best decision we made. I would recommend Hotfox to anyone looking for that special occasion dress. Thank you ladies x
I absolutely love this shop! Wendy and steph made us feel so welcome and couldn't do enough to help me find the ideal dress! We had a good laugh and they had patience of a saint helping me find the perfect dress! Couldn't recommend them enough! Thanks again xoxo
Hotfrox is most definitely worthy of a 5* star rating. Wendy is just so lovely and she ensures that each and every customer is made to feel so special. From the minute we first walked into the shop we were made to feel welcome and knew we were in the best hands. Wendy's advice and guidance is second to none, she will not sell a dress if it's not 'the dress' for you. The patience and care she shows is incredible, she even stayed until 6.30pm on a Sunday to ensure our daughter had the perfect dress for her! It has been an absolute pleasure dealing with Wendy for both our daughters' prom dresses. We would recommend Hotfrox without reservation. Thank you so much Wendy. Xx
I called in today with my daughter for a prom dress. The range was fabulous and the ladies were amazing. Harriet is delighted with her dress, thank you, Katy and Harriet X
I can't recommend HotFrox enough, Wendy went above and beyond to make sure I had the perfect dress!
Everything is 5*'s about Hotfrox....from the lovely Wendy, to the choice of dresses, prices, friendly advice, courtesy, time and trouble....nothing is too much for Wendy and her team. Whatever your dream dress and occasion...Hotfrox has it all. My daughter is over the moon with her stunningly beautiful prom gown as am I and it's been a process made all the more special by having the care and personal service this lovely lady gives. Marvellous :)
Couldn't have gone to a better place to buy my daughters prom dress. The service and advice from Wendy was fantastic. The dress is beautiful and my daughter is very happy so am I Thankyou so much
Thanks to Wendy for helping us to find the perfect prom dress. First class, friendly, relaxed service from the moment we walked through the door.
Great customer service highly recommended thanks Wendy x
Absolute 5* service! My daughter hates shopping but Wendy and her team made it fabulously easy to find the right prom dress for her. Thank you
Such an amazing boutique, so many different dresses too choose from. Staff are lovely and welcoming. They allowed me too try as many dresses on I wanted too until I found my perfect dress for my graduation ball. Would definitely recommend this shop to anyone who is looking for that perfect dress for a special occasion. Thanks again for all your help and helping me find my perfect dress
We went back to this shop because it had a great selection of dresses and the personal assistance . The customer service was second to know ,they really cared about my daughter . Business's like this should be recognised ,well thank you very much ,the service was excellent . One happy,satisfied customer ( Eleanor's mum)
I cannot thank Hotfrox enough for helping my daughter choose her perfect prom dress. From the moment we walked in Wendy was nothing but helpful. She listened to what colour and style my daughter was after and everything after was plain sailing. I thought I was going to have a really stressful time but Wendy made it a lovely experience. I would highly recommend Hotfrox. Brilliant service x
I had a very stressful half term week back in February, Prom dress shopping. I had no idea it was going to be so difficult, well that is until we found HotFrox! From the minute we walked through the door the stress vanished. We were welcomed (unlike most of the other shops we had visited) into an Aladdin's cave of beautiful dresses in every colour you could wish for. I could have kissed them! There was no pushy service, to get her to try on certain dresses just great advice. Our only stress at this shop was going to be trying to narrow it down to which beautiful dress my daughter was going to pick?! Eventually she picked "the one for her" and last week we went to pick the dress up. The dress is beautiful and the service was just as high, none of this "we've got your money now so we're not bothered anymore". We can't thank you both enough for making what was a very stressful experience into an enjoyable one for us. We will send you some pictures come Prom night. Thanks again xx
Jennifer Louise Ralph
So much choice and very friendly staff. Had an amazong experience finding my Bridesmaid dresses for both my adult bridesmaids and my 6year old bridesmaid. Very good quality dress perfect for any occasion. Very good experience with no pressure to buy and alot of advice and help.
Wendy was so helpful,I didn't feel pressured or rushed, we tried on dresses until Jessica found one that looked perfect!!!!!amazing customer service and such a lovely helpful lady.will definitely be returning to Hotfrox.
I would just like to tell everyone how amazing this shop is, the dresses are gorgeous and the staff are so so lovely and helpful. I took my daughter in February after searching for weeks and weeks at different shops for the perfect prom dress, and finally we found it at Hotfrox's. We went yesterday to pick my daughters dress up and still they spent the time to try it back on my daughter to make sure everything was fine and I even ended up buying a bag to match her dress from them, plus am also getting married next year and I will definitely be going back to Wendy and her daughter for my wedding dress cause I know without a doubt they will help me find the perfect dress. Once again thank u so so so so much for everything Hotfrox's you are amazing xxxx
Amazing,I recently got my prom dress from here and I love it! But the service that Wendy and her Daughter gave me was outstanding, there was nothing they couldn't do, they helped me with everything. Would definitely recommend this place to anyone!☺️
If you need a ball gown or prom dress then this is this place to go. Wendy makes you feel special. A lovely lady.
Fantastic service from Wendy and her daughter. No pressure at all, very happy to recommend Hot Frox to anyone.
My girlfriend went into get a wedding dress she was made too feel great she went in with her mum and friends and they were all made too feel relaxed and important she's got her dress now I just have two wait a couple of months too see her in it
Couldn't have asked for a better service. Friendly staff who wanted to help you and clearly enjoy their job. Made Lucy feel very welcome and comfortable trying on many different dresses. Highly recommend.
Manager and staff made me and my daughter feel very welcome we were free to try as many dresses as we wanted nothing was too much trouble I would highly recommend this boutique to any of my friends well worth a visit Thank You xxx
What a fantastic experience buying my prom dress from HotFrox! Thoughtful, non-pushy, polite service with expert advice and constructive critique. The shop is organised by colour and well stocked with dresses of all styles. Well worth the journey from the Wirral! Thank you HotFrox!
Fabulous experience today purchasing my daughter's prom dress. Highly reccommend this shop, lovely relaxed but attentive staff with no high sales pressure. Thank you so much
Purchased my prom dress for hotfrox today and love it!! There was so much choice and all the staff were so helpful and lovely. Had a very enjoyable time and delighted with my dress and sparkly clutch
I have been shopping for my daughters prom dress since the beginning of January. I have to say it has been the most stressful thing ever, including being charged to go back to try a dress on. The stress soon went when we went to Hot Frox. What a lovely shop. Beautiful dresses, the ladies were attentive but not pushy, we felt relaxed. The whole experience was excellent but the most important thing was My daughter said 'yes to the dress'!!! Thank you for making our evening out so pleasurable.
Grace Louise Rodgers
Such an amazing experience, thank you to everyone who help find my dress it's perfect!!!
An amazing shop to find your perfect dress!! Thankyou to everyone who helped me find my amazing prom dress, I'm so happy!
What an amazing shop. Wendy couldn't be more helpful although there is so much choice I ended up with 3 dresses and will be back for more. Thank you
I visited with my daughter Eleanor today we were looking for her prom dress, Wendy was so welcoming and made Eleanor feel really comfortable. Wendy was very knowledgeable and happy for Eleanor to try on lots of different dresses until she found the one she loved. We didn't feel pressured at any time and thoroughly enjoyed the whole experience, would highly recommend this shop.
Didn't go intending to buy a prom dress for Hannah! But we loved the shop and variety of dresses! The staff where excellent treated Hannah like she was the most important girl in the world 10/10 very impressed. Needless to say we went away smiling and Hannah has now got a beautiful dress for prom. Thankyou X
Excellent customer service very friendly and a beautiful selection of prom dresses . Will definitely be back next year with my daughter Kiera
Visited the shop today and was made to feel really welcome by the lovely Wendy. Great service not pushy and spent a lot of time with us helping us to find the right dress. Will definitely recommend to others. Thank you for a lovely experience. X
Wonderful!Lovely service and the dresses are beautiful.
Thank you Wendy! We have just spent a lovely hour in your shop trying on prom dresses. You made my daughter feel very special and she is so delighted with her dress! We shall be recommending you to our friends xx
Thank you Wendy for helping us find the perfect prom dress! The only problem was choosing from such a beautiful range! We spent over two hours with you and really appreciated your input and advice! I would recommend Hotfrox to anyone looking for something a bit special! Thanks again x
What a beautiful shop! Out of this world dresses!!! Found my perfect one ❤️ so helpful, thank you Wendy your a star
Wendy the owner is lovely and so helpful. The service is excellent. Loads of dress choices and colours. Would definitely recommend Hotfrox!
I'd recommend this shop to any young ladies looking for a beautiful prom dress. Wendy was very helpful showing my daughter several different styles of dress and then making suggestions about accessories. Upon placing our order, Wendy kept us informed about likely delivery times and suggested a lady for any alterations. A wonderful service from start to finish in a gorgeous shop where nothing was too much trouble. Thank you.
XAmy Gingey Brindlex
Amazing customer service :) such a lovely place to be would recommend it to anyone :D
Brilliant shop if looking for that special dress. My daughter was looking for her prom dress but was unsure about colour and style. Wendy was fantastic with her nothing was too much trouble, she let Chloe try on lots of dresses to make sure she made the correct choice. Would definately recommend for excellent service with no pressure. Thank you Wendy for all your help xxxx
Stunning dresses brilliant customer service from Wendy so helpful would highly recommend x
Absolutely amazing..... I do not do dresses but Hotfrox found the perfect dress for me that was well within my pittance of a budget, very friendly and I actually ( shockingly for me ) had loads of fun trying on dresses, so many to choose from. Highly recommended. Today Hotfrox, you were my Fairy Godmother and I can not thank you enough, 5 stars isn't enough so here's some more ⭐️⭐️⭐️⭐️⭐️
What an amazing shop and Wendy is so helpful! Finally found an evening dress for a ball in 3 weeks time :) thank you Wendy for all your help today xx
Very helpfully and just great place that makes you special x
Wendy was so helpful from inception to conclusion. She guided us through the process so well and was extremely helpful, professional and friendly. If you require a prom dress like my step daughter did for her end of school leavers bash I would throughly recommend Hotfrox. Wendy provided advice on styles, colours and how to wear the dress to achieve the best look. You can park easily outside the shop and the location is very convenient. A jewel in the crown..
Tracy Duke Tennant
Thank you Wendy for all your help Charlotte loved her dress such a pleasure to come to your shop would recommend anyone to go to hotfrox so helpful
Lovely boutique and best prom collection in southport and Liverpool ....
Words cannot capture how pleased we are with our Hotfrox purchase. Lovely service and beautiful dresses (and handbags) thank you x
I Would highly recommend you to visit Hotfrox, a range of gorgeous dresses to choice from, thank you for the gorgeous dress that I was helped to find by Wendy xx
Thank you to HOTfrox for helping to make my daughter Lauren look Gorgeous for her prom xx Prom dress shopping was made so much easier especially having the help from such lovely, helpful staff x
Would highly recommend a visit to Hotfrox . Wonderful service, friendly staff and stunning dresses . Can't fault them at all .
Great service everybody's so friendly and polite thank you for my gorgeous dress!! Would defiantly recommend this to people looking for dresses for any occasion.
Absolutely brilliant. Made feel very welcome. Service brilliant. So relaxing. I would recommend hot frox.
Nicky Kidd Kirkwood
Wonderful and helpful staff!! Collected daughters prom dress today would highly recommend!! Can't thank you enough!! Will post pictures after prom!!
Excellent service and fantastic staff ~ Nothing too much trouble. Highly recommend this shop.
Excellent service, no pressure to buy, my daughter made to feel really special chosing her prom dress. Would highly recommend.
Fabulous service from the team at Hotfrox - professional, friendly, offering great advice. Beautiful selection of dresses, we were spoilt for choice for my daughter's prom. Picked a fabulous dress. Would highly recommend this shop and would definitely head here first for that special occasion dress
Such a lovely shop with lovely staff and great customer service, would highly recommend!! X
WOW!!! The service in this shop is truly amazing, the ladies are very welcoming and extremely helpful! They really do have your best interests at heart. The quality of the dresses are amazing and they have lots of different colours and shapes to suit everybody! 1 million percent recommend this shop to anybody!! Absolutley outstanding. Thankyou so much for helping me pick my perfect dress!! Xxxx
Fantastic personal service offered by Wendy who helped my daughter find her perfect prom dress. Beautiful selection of dresses. Would highly recommend to everyone :-) x
I would highly recommend anyone to shop here, finally found my daughters prom dress today after searching everywhere. Wendy and her assistant where so helpful and the prices are reasonable too 10/10
Wendy is so lovely and helpful. Would definitely go back ;-)
Amazing dresses and excellent customer service from Wendy, can't wait to wear my dress, love it!! Xx
Louise Alice Walmsley
First Class service from Wendy and her husband. Such a lovely genuine lady who just happens to sell fabulous Frox. Pics to follow of Christie in her Prom dress. Thank you Sharon xx
I would just like to say that my daughter bought her prom dress from Hotfrox and wouldn't go anywhere else now. Wendy is wonderful and goes that extra mile to make sure you are happy with your choice and the personal service is second to none. If you are wanting to buy a lovely outfit you couldn't go wrong with visiting Hotfrox you won't regret it .
This is gem of a shop!!!! Wendy you were just fab with my daughter - her Prom dress is gorgeous!!! And I managed to bag a few bargains for myself whilst there - totally unexpected !!! We need more shops like yours, can't wait to see the new stock!!!!
Kellie May Metcalfe
I got the train all the way from Sheffield and purchased the most amazing dress for my 21st! I tried on many beautiful dresses and felt like a princess for the day. My dress was ordered, steamed and delivered a couple of days later ❤️
Debbie Jamieson Coyle
Anna Rose Cappiello
Sarah Bradley Griffin
Very pleased with my daughters prom dress, will definitely go back to Hotfrox, Wendy was lovely and found Hayleigh the perfect dress. Thank you
Jamie Ynwa Fagan
Lovely shop, beautiful dresses and fantastic service♡ Over the moon with today's purchases, thank you! xxx
Sharon C Quail